Journal of Advances in Developmental Research

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Volume 17 Issue 1
2026

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Digital Transformation of Municipal Governance in India: An Analytical Study of Governance Outcomes

Author(s) Randeep Dhoot
Country India
Abstract The rapid expansion of information and communication technologies has significantly transformed the functioning of public administration across the globe. In India, digital transformation has emerged as a key instrument for strengthening governance mechanisms, particularly at the municipal level. Urban Local Bodies (ULBs) play a crucial role in delivering essential civic services. Digital transformation in governance refers to the systematic integration of digital technologies into administrative processes, service delivery, decision-making, and citizen engagement to enhance efficiency, transparency, and accountability. With the accelerating pace of urbanization in India, effective municipal governance has become indispensable for ensuring sustainable urban development and improved quality of life for citizens.
Municipal governments in India have traditionally faced challenges such as administrative inefficiencies, lack of transparency, limited citizen participation, and inadequate service delivery mechanisms. These challenges have intensified the need for digital reforms in ULBs to modernize municipal administration and respond effectively to the growing demands of urban populations. Initiatives such as online service portals, digital payment systems, e-grievance redressal platforms, and integrated municipal management systems represent significant steps toward transforming municipal governance through digital means.
Against this backdrop, the present study aims to analytically examine the digital transformation of municipal governance in India with a specific focus on governance outcomes. The study seeks to assess how digital reforms influence key dimensions of governance, including efficiency in service delivery, transparency and accountability, administrative effectiveness, and citizen satisfaction. The paper adopts an analytical and descriptive approach based primarily on secondary data drawn from government reports, policy documents, scholarly literature, and institutional sources. The study contributes to the existing discourse by offering an analytical understanding of how digital transformation can enhance governance outcomes at the municipal level.
Keywords Digital Transformation, Municipal Governance, E-Governance, Service Delivery Efficiency, Transparency and Accountability
Published In Volume 17, Issue 1, January-June 2026
Published On 2026-02-14
Cite This Digital Transformation of Municipal Governance in India: An Analytical Study of Governance Outcomes - Randeep Dhoot - IJAIDR Volume 17, Issue 1, January-June 2026.
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