The Incident Commander Framework: A Multi-Team Coordination Model for Mitigating High-Impact Cloud Platform Outages

Author(s)	Anupam Ojha
Country	United States
Abstract	As cloud platforms evolve into hyper-distributed systems, the bottleneck for recovery is no longer just the speed of the code, but the speed of human coordination. High-impact outages often involve “Cascading Failures” that cross multiple team boundaries, leading to information entropy and “Analysis Paralysis.” In this research, I propose the Incident Commander (IC) Framework - a formal coordination model that treats an incident as a Reconcilable State. I introduce a Go-based Control Plane architecture that allows an IC to enforce “Global Production Locks” and “Automated Communication Sharding.” My results demonstrate that by formalizing the IC role through Infrastructure-as-Code (IaC) compositions, the Mean Time to Organize (MTTO) can be reduced by 65%, directly accelerating the path to mitigation.
Field	Engineering
Published In	Volume 16, Issue 1, January-June 2025
Published On	2025-02-07
DOI	https://doi.org/10.71097/IJAIDR.v16.i1.1982
Short DOI	https://doi.org/hb59kn

About IJAIDR Fees & Payment Current Issue Publication Archive	Submit Research Paper Track Submission Status Publication Guidelines Peer Review & Plagiarism	Join as a Reviewer Editors & Reviewers Get Reviewer Membership Certi.	Website/Journal Policies Usage Policy Content Policies Privacy Policy

Contact Us	Message on WhatsApp	+91-9687-182-185	editor@ijaidr.com

Journal of Advances in Developmental Research