A Natural Language Processing–Based Chatbot for Enhancing Corporate Customer Service and Engagement

Author(s)	Mr. Harshavarthan M, Prof. Josephine Amala M
Country	India
Abstract	The rapid growth of Artificial Intelligence (AI) and Natural Language Processing (NLP) has improved customer interaction through intelligent chatbots. This project presents a Conversational AI Assistant designed to enhance customer engagement and support business operations through real-time, human-like communication. The system uses NLP, Machine Learning, and MLP techniques to understand user queries and provide accurate responses. It helps automate customer support, reduce manual workload, improve operational efficiency, and increase customer satisfaction. The chatbot is developed using Python, NLTK, TensorFlow, and Django Framework, making it suitable for applications such as customer service, e-commerce, healthcare, and banking
Keywords	Natural Language Processing, Conversational AI, Chatbot, Machine Learning, Customer Engagement, Business Automation.
Field	Computer
Published In	Volume 17, Issue 2, July-December 2026
Published On	2026-08-19

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Journal of Advances in Developmental Research