A Study on Customer Satisfaction Towards Online Food Delivery in Chennai City

Author(s)	Dr. NARMATHA S
Country	India
Abstract	The online food services are ordering a food through mobile app or restaurant app and delivery of ordering food to the customer point. This system is gathering a people through online easily by way of ordering food and access of desired food. It is one of the fast-paced developments in the E-Commerce space. Through those services the customer can access wide variety of food many anywhere at any time from the wide range of restaurant listed online; moreover, payment option for these services like internet banking, digital wallet and cash on delivery enhances the customer’s categories easy way of payment and access of those services. In recent day’s revolution in digital sector, mire Smart phone-based communication led to growth of online food services in majority of cities in the country. Youths are showing more interested in using the apps because, from this they get ordered food to their houses within minutes. Interested users can download the app to their choice and they can create a account for the better location of delivery. And they are able to see the available list of restaurants of the particular app and can make choice among restaurants were the whole list along with the prices of dishes are being showed.
Keywords	Customer satisfaction, online food services, food delivery platforms, etc.,
Field	Arts
Published In	Volume 17, Issue 2, July-December 2026
Published On	2026-09-03

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Journal of Advances in Developmental Research